1. Controller
The operator of this Service (the “Operator”) handles information about users of the Hakorium application and its related services (collectively, the “Service”) in accordance with this Privacy Policy.
2. Information we collect
Account and profile information
- Email address and user identifiers
- Information provided by authentication services such as Apple or Google
- Your pet’s name, species, and other profile information you enter
- Your inquiry and information needed to respond to it
Photos and generated content
- Pet photos you select or upload
- Generated pet images, moment images, and related data
- Widget display settings and saved or generated content history
Usage, device, and purchase information
- App interactions, usage data, errors, and crash information
- Device type, operating system, app version, language, and notification tokens
- Purchased products, purchase and subscription status, and store transaction identifiers. Payment card details are managed by the relevant store.
- Advertising identifiers and ad impression or interaction data, where permitted by your device settings or consent choices
Website access information
- Pages viewed, on-page interactions, referral sources, browser and device information, and identifiers such as cookies when you use the website
3. How we use information
We use collected information to:
- provide the Service, authenticate users, synchronize data, and display widgets;
- generate and store pet and moment images;
- manage purchases, subscriptions, and access rights;
- respond to inquiries and send important notices;
- investigate defects, maintain security, and prevent abuse;
- analyze usage and improve the quality of the Service;
- serve and measure ads in line with your consent and device settings; and
- comply with applicable law and the Terms of Use.
4. Key third-party services
We may use the following services to operate, analyze, and monetize the Service.
| Firebase / Google Cloud | Authentication, databases, image storage, server processing, and notifications |
|---|---|
| Google Analytics | Analysis of website and app usage |
| Apple / Google | Sign-in, app distribution, in-app purchases, and subscription management |
| RevenueCat | Purchase and subscription management |
| Google AdMob | Advertising and measurement |
| Sentry | Error and crash investigation and analysis |
| Google Gemini API (Google LLC) | Pet and moment image generation. We send your pet’s name, species, breed, uploaded pet photos, generated pet images, background images, and image-generation instructions. |
| Expo | Push notification delivery. We send notification tokens and notification content. |
| LightDesk | Inquiry handling. We send your email address, user identifier, and inquiry content. |
Each provider handles information under its own privacy terms. Information may be processed on servers located outside your country or region.
Google Analytics sends access, device, and browser information to Google LLC to analyze usage of the website and app. You can limit Google Analytics measurement through your browser settings.
We use the Google Gemini API as a paid service with Cloud Billing enabled. Google does not use prompts or images submitted to the paid service, or its responses, to improve its products.
5. Sharing and processors
We do not disclose personal information to third parties except with your consent, where required by law, or where necessary to engage service providers to operate the Service. We take reasonable steps to supervise our service providers appropriately.
6. Security and retention
We take reasonable safeguards against unauthorized access, disclosure, loss, or damage. These safeguards include access controls, authentication, encryption in transit and at rest, log monitoring, and service-provider management.
We retain account information, pet information, uploaded photos, and generated images while your account remains active or as needed to provide the Service. We delete this information promptly from active systems after you delete it or request account deletion. We may retain information for a longer period where required for contractual obligations, dispute resolution, or applicable law.
- Temporary files uploaded to the Gemini Files API: up to 48 hours
- Image-generation processing records: 7 days after processing ends
- Standard Google Cloud application logs: 30 days
- Sentry error-event details: 90 days
- Firebase Crashlytics crash information: deletion starts after 90 days
Google may log prompts and responses submitted to the Gemini API for a limited period to detect and prevent abuse or make legally required disclosures. Firebase Authentication removes authentication information from live and backup systems within 180 days after account deletion. Other information remaining in backups is deleted according to each provider’s update cycle. We do not use remaining backup copies except for recovery and security purposes.
7. Your choices and rights
- You can change photo, notification, and tracking permissions in device settings.
- You can request deletion of your account and related data from within the app.
- To request access, correction, restriction, or another right available under applicable law, contact us using the form below.
8. Children
The Service is not directed to anyone under 18, and people under 18 may not use it. If we learn that we collected information from a person under 18, we will delete it promptly where reasonably practicable.
9. Changes to this policy
We may revise this Policy to reflect changes in law or the Service. Material changes will be announced in the app or by another appropriate method.
10. Contact
Questions about this Policy or our handling of information may be submitted through the contact form.
We will disclose the personal information controller’s name and address, and the representative’s name if the controller is a legal entity, without delay upon a request from the person concerned. Submit a disclosure request through the contact form above.